Refund policy
Policy Declaration
Where do we ship to?
We ship to almost every city in India. We do not offer an international shipping option currently, but we hope to offer it in the future.
How long does an order take to process?
We try to process the orders within 24 working hours, in most cases we try to fulfil the order within 5 working days, but please allow us 7 working days to fulfil the order. Order delivery time may vary during peak periods(after/during product launches, holidays and special promotions)
How long does it take to ship?
We ship all confirmed orders within 24 working hours. You will receive an email once your order is shipped with your tracking number. We work as hard as we can to try to meet your expectations, but sometimes there may be delays – e.g. because of postal/carrier delays, logistics, bad weather, or things out of our control.
How can you track your order?
Once your order has been dispatched from our warehouse, you will receive an email or SMS with your tracking information.
NO Order Cancellations Policy
Please note that orders once placed cannot be cancelled under any circumstances.
BeLogical is not liable for any issues arising from incorrect details provided by the customer such as:
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Wrong phone number
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Incorrect pincode
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Incomplete or inaccurate address
In such cases, the order will not be re-shipped or refunded.
We request all customers to carefully review their information before confirming the order.
How will I receive the refund for my cancelled order?
For prepaid orders, money will be returned to the bank account/credit/debit card or where the payment was made within 7 business working days. We will be able to credit to the original method of payment, we cannot refund to another alternative card.
Returns and Refund
We offer refund / replacement only in following cases:
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage
- Missing product
Step 1 – Raise a request within 2 days from the date of delivery along with an unboxing video through Email –
help@belogical.in with the pictures of the issue
you are facing and your order ID.
Step 2 – Allow us 48 working hours to review your request.
Step 3 – On reviewing your request, we will send our courier partner to collect the product delivered to you.
Step 4 – After your product(s) is received, we will verify it and initiate the replacement or refund accordingly into the original payment mode.
No refund/ exchange on products placed on any promotional offer